Home  |  Contact  |  About Us
|  
|   Register  |  Sign In

REFUND POLICY
ALL SALES ARE FINAL. NOT TRANSFERABLE. NO REFUNDS

Technical Solutions Engineer

col-narrow-left   

Job ID:

740

Category:

Engineering
col-narrow-right   

Location:

San Francisco 

Job Views:

4510

Posted:

08.07.2017
col-wide   

Job Description:

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

Responsibilities:

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Job Requirements:

Required Product Knowledge and Technical Skills:

  • Working knowledge of networking industry, products, and protocols
  • Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
    • AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
  • A strong comfort level with Linux is highly desired
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Desired Skills:

The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. 

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Education:

Minimum education is a MS in a technical field (CS/EE/ITP preferred) or equivalent plus 1+ years of related experience. Industry certifications preferred. Prior TAC experience preferred.

 

 
 
 

Job Description:

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

Responsibilities:

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Required Product Knowledge and Technical Skills:

  • Working knowledge of networking industry, products, and protocols
  • Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
    • AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
  • A strong comfort level with Linux is highly desired
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Desired Skills:

The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. 

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Education:

Minimum education is a MS in a technical field (CS/EE/ITP preferred) or equivalent plus 1+ years of related experience. Industry certifications preferred. Prior TAC experience preferred.

 Send your resume to jobs@arista.com


Company Info
Arista Networks
5453 Great America Parkway
Santa Clara, United States

Phone:
Web Site:

Company Profile

Company Info


Arista Networks
5453 Great America Parkway
Santa Clara, United States
Phone:
Web Site:

Technical Solutions Engineer

col-narrow-left   

Job ID:

740

Category:

Engineering
col-narrow-right   

Location:

San Francisco 

Job Views:

4510

Posted:

08.07.2017
col-wide   

Job Description:

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

Responsibilities:

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Job Requirements:

Required Product Knowledge and Technical Skills:

  • Working knowledge of networking industry, products, and protocols
  • Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
    • AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
  • A strong comfort level with Linux is highly desired
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Desired Skills:

The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. 

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Education:

Minimum education is a MS in a technical field (CS/EE/ITP preferred) or equivalent plus 1+ years of related experience. Industry certifications preferred. Prior TAC experience preferred.

 

 
 
 

Job Description:

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

Responsibilities:

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Required Product Knowledge and Technical Skills:

  • Working knowledge of networking industry, products, and protocols
  • Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
    • AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
  • A strong comfort level with Linux is highly desired
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Desired Skills:

The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. 

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Education:

Minimum education is a MS in a technical field (CS/EE/ITP preferred) or equivalent plus 1+ years of related experience. Industry certifications preferred. Prior TAC experience preferred.

 Send your resume to jobs@arista.com

2008-2018 Powered by SmartJobBoard Job Board Software